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Liberty Mutual Ratings

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Coverage:
2.33 out of 5
Cost:
2 out of 5
Customer Service:
2.33 out of 5
Claims:
2.5 out of 5

Cov: Cost: N/A Serv: Claim: N/A
Company:
Liberty Mutual
Name:
Anonymous
Location:
PA
Think before you tell people what to write
You do not have to have Liberty Mutual as your insurance company to have an opinion about the integrity of the business. I have dealt with many insurance companies in my life and Liberty Mutual, alone among them, has a policy that can best be described as "refuse to pay for any claims regardless of whether our insured is at fault." In other words, make the other party fight for every penny. Yes, it saves the company (not necessarily the customers) money, but is it ethical? I've taken them to small claims court twice and won both times because the facts were so much in my favor. What a ridiculous way to run a business.
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